Who Can Use 2-1-1?
If you're looking for assistance with a problem and you don't know where to turn, or you simply want information on a particular human service issue, 2-1-1 is for you.

Callers in several Michigan communities have 2-1-1 access. Currently, 2-1-1 is available in Clinton, Eaton, Hillsdale, Ingham & Jackson Counties through Central Michigan 2-1-1 with plans in place to bring 2-1-1 to Lenawee & Livingston Counties in  2008. If you are outside our service region, click here to find the 2-1-1 nearest you!

When Can I Call?
2-1-1 is available 24 hours a day, seven days a week.

How Does 2-1-1 Work?
If you're in one of the communities covered by the 2-1-1 service, just pick up your phone and dial 2-1-1. If you are outside the communities listed above or are calling by pay phone or cell phone, you can reach the call center directly by dialing 866.561.2500.

Who Answers the 2-1-1 Calls?
At Central Michigan 2-1-1, all the 211 calls are answered by trained professionals. Central Michigan 2-1-1 is endorsed by Michigan AIRS (Alliance of Information & Referral Systems).

What if I have problems dialing 2-1-1?
Callers from businesses and organizations with standard land-based phone systems should be able to pick the phone and dial 2-1-1 with no problem. If you experience difficulty, simply call 866.561.2500 to access the service and to inquire about technical assistance.

For organizations with in-house phone networks, or PBX telephone systems, calling parameters may need to be adjusted to enable three-digit dialing access to 2-1-1.

Most systems will allow dialing access to 9-1-1, but modifications may be required to permit 2-1-1 calling. Typically, your telecommunications staff or a service provider can make this simple adjustment. In some cases, the issue can be resolved by dialing 9 or another access code needed to get an outside line, before dialing 2-1-1. Click here for more details.

And, unlike access to 4-1-1 calling, there is no surcharge to your organization for the use of 2-1-1.

For additional assistance, contact Brenna Wheeler, 2-1-1 Manager at Central Michigan 2-1-1 by calling 2-1-1 or  866.561.2500.

Find out more about the 2-1-1 national movement