PBX Telephone Systems

If you are a business or agency manager, chances are you own a specialized telephone system that helps manage your telecommunications activity. If so, you will need to complete some special programming to your phone system so you and your staff can call 2-1-1.

Unfortunately, there is no generic description for how to make these modifications. A non-technical person will not be able to complete them, so we recommend that you consult your in-house technical staff or telephone equipment support vendor for assistance.

If your organization's telephone system is a PBX system, the modifications will need to be made in the digit translation tables. The technician could likely use the 911 programming as a template.

Once the modifications are made, you and your staff will simply need to dial 9- (for an outside line) 2-1-1 to be connected with our local information and referral for community social service help. For further information, please e-mail us or call us at 866-561-2500.